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Paying with Credit Card
We accept credit card payment for online orders.
Please provide the “Bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.
For security reasons we do not retain any credit card information on our systems.
We accept the following payment types:
Visa®
MasterCard®
American Express
The merchant name that will appear on your credit card statement is:
Lighting Analysts, Inc.
Sales Tax
We collect sales tax in the following states. Tax for orders shipped to these states will have sales tax automatically added to the order total.
Shipments to the following states will be charged sales tax:
Colorado
Processing an Order
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.
All orders are shipped from:
Lighting Analysts, Inc.
10440 Bradford Road
Unit A
Littleton, CO 80210
U.S.A.
How to Change Your Order
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we may need to modify charges incurred by your order manually, please call us.
Customer Service Email: info@agi32.com
Order Status
Customer Service Email: info@agi32.com
Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below. Once the software has been registered, it may not be returned.
Return Policy:
Lighting Analysts, Inc software is only returnable if it has not been registered.
All returns should be sent to the following address:
Lighting Analysts, Inc.
10440 Bradford Road
Unit A
Littleton, CO 80210
U.S.A.
Contact: Renae Bradley
E-mail address: renaeb@agi32.com
Phone: 303-972-8852
Shipping and Handling
Most all of our products are software or services related so there is very little actual shipping going on, however for those few items like CDs that we do need to ship, we use UPS as a shipping carrier. Your invoice will show an amount for shipping if it applies.
All orders are shipped from:
Lighting Analysts, Inc.
10440 Bradford Road
Unit A
Littleton, CO 80210
U.S.A. |
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